Skylink SLWA-318-L Water Alert Kit

"To whom it may concern:

I have just purchased a water alert and although I have not experienced an actual water incident, I am writing to express my gratitude for what strikes me as both a well-conceived and well implemented product.

We have, in the past, experienced some kitchen sink and utility room water problems, and these have usually gone unnoticed until the problem was severe. I was looking for a product in which the sensor and receiver could be placed some distance apart, and, this is critical, one with an optional audible alarm, since we did not want to torment our townhouse neighbors (or our dog, when home alone) if the alarm was triggered. Your product appeared to be the perfect solution, and based on my setup and tests, appears to perform as intended.

Therefore, I am primarily expressing my appreciation of the design, which provides an inexpensive but effective cost solution for my problem, and which was sufficiently well thought out to include both a visual and an optional audible alarm, and . I am also taking advantage of another valuable feature, the ability to use multiple sensors with a single receiver, eliminating the annoyance of finding a location and electrical outlets for each receiver.

Beyond the design, I would like to express my appreciation for the seemingly small, but to me, significant aspects of packaging and documentation. In terms of the former, it was nice to encounter rigid plastic packaging that opened easily, without the need for industrial cutting appliances, and without risk of personal injury. It was also an immense relief to discover that the required battery for the remote sensor was included. As a consumer, the convenience afforded by this packaging decision easily justifies a slightly higher product price. And finally, I would simply like to convey my pleasure at encountering clear, useful, and well-written documentation.

Based on my experience as a consumer, these details of design and packaging must often be considered impractical or unimportant. I congratulate you on delivering a product that does not make these compromises."

– Rick - VA, USA